Westpac EFTPOS down
You should always check the accuracy of transactions appearing on your statements and in Online, Mobile and Tablet Banking. This will help you identify any unusual activity or transactions you do not agree with.
Keeping vouchers and transaction records from merchants, financial institutions, or by electronic terminals such as ATMs will help you to reconcile your transactions.
Here are some common issues and what to do to try to resolve them.
You don’t recognise the business name or the transaction that appears on your statement or in Online Banking
Check receipts issued to you or your additional cardholder for that date to see if you can reconcile the transaction. Be aware also that many businesses have a trading name that differs from the billing name. More details on the business can often be found by conducting a quick internet search on the name appearing on your statement.
If it is an Australian Business you may be able to obtain more details, such as their trading name by using the Australian Business Register.
You can search Google and look up the merchant ABN using Online Banking and Mobile Banking.
Online Banking:
- Sign in to Online Banking.
- Select your credit card.
- Select your transaction.
- On the Transaction Detail page, you can Search Google and Search ABN Lookup.
Mobile Banking:
- Sign in to Mobile Banking.
You cancelled a regular payment but were still charged
Businesses usually have contractual terms and conditions that specify cut-off dates for cancelling regular payments. Check with the business directly to clarify this.
You haven’t received goods you have purchased
Often you can check the tracking number of the goods to see how the delivery of your purchase is progressing. The first step is to call the business to discuss the reason for the delay.
Duplicated transaction
If a transaction is incorrectly shown twice on your statement, the first step is to call the business to query the duplicated transaction.
