Verifone VX520 Connect error
A message will appear on the display if an error occurs. In the table below, find the error message that appears on the terminal and try the solution. If the error message re-appears, contact the Moneris Merchant Service Centre for assistance.
PROBLEM & SOLUTION
Adjust Not Allow
You cannot perform a Correction (void) on a Contactless Purchase or Refund.
APP EXPIRED
The application on the contactless card is expired.
Request another form of payment.
BATCH FULL
The batch is full.
● If your account is configured for System Close, perform a Batch Reclaim now.
● If your account is configured for Merchant Close, perform your normal end of day process now, even though it might not be the end of your day.
Batch Reclaim
Not Required
Press the green key to return to the transactions menu.
CARD BLOCKED
The contactless card was blocked.
Card Fail
Insert or Swipe
There was an error reading the contactless card.
Insert or swipe the same card or another card.
Card Fail
CARD NOT SUPPORTED
OR
INVALID CARD
Your merchant account with Moneris is not set up to accept the card type that was swiped.
CARD REMOVED
The chip card was removed before the end of the transaction.
Refer to "TRANS CANCELLED OK to Continue" in this table for more information.
CARD SWIPE ERROR
There is a problem with the magnetic stripe on the card that was swiped.
Try swiping the card again, this time more slowly or quickly, or from front of the terminal to the back.
If the message reappears:
● for credit card with stripe – key in the card number.
● for debit card with stripe or chip – request another form of payment.
CD NOT SUPPORTED
The type of contactless card tapped is not supported by the contactless reader.
The contactless card was tapped too fast.
Retry the tap - if the same error occurs, request another form of payment.
● For pre-paid credit cards: The customer must contact the card issuer to determine the balance.
● For all other cards: Press the green key to return to the transactions menu.
Chip
Malfunction
Use Mag Stripe
There was an error reading the chip card.
Remove the card and retry the transaction. If the message reappears, swipe the card.
CHIP CARD SWIPED
A chip-enabled card was swiped.
Insert the card in the chip card reader and resume the transaction.
CommServer Not Responding to VMAC
The Ethernet cable was connected to the Magic Box and the wall jack while you configured the static IP parameters.
Power off then power on the terminal (leave the Ethernet cable connected to the Magic Box and the wall jack).
