Square POS FAQ

- When you click "Allow", you get to the page where you can create a new Ecwid account or connect an existing one:

- If you already have an Ecwid store, sign in to link it to your Square account. If you do not have an Ecwid store, you can create one at this step.
Note: If you already have an Ecwid store, syncing with Square is supported only for the accounts on the Unlimited plan.

- Now, your Ecwid store is linked to your Square account. Your products now can be synchronized by SKU.

- The Square payment gateway is preconfigured and enabled for you, so you can start accepting payments right away with Square gateway. When a new Ecwid account is created, the products from Square will be transferred to your Ecwid store with descriptions, names, images, variations and stock levels. If you have more products in your Square account than your Ecwid plan allows, we will import just some of the products not to exceed the limits. E.g. your plan with Ecwid allows to have 250 products, but you have 300 products on Square. In this case only 250 products will be imported.

Please note that when a Square account is connected to Ecwid, you can log in to the Ecwid Control Panel without entering login and password. You should just click the "Launch" button in the app details in the Square dashboard.

How many Square accounts can I connect to an Ecwid store?

You can connect only one Ecwid account to one Square account. It is not possible to connect one Ecwid account to two Square accounts or vice versa.

What happens if I have more products in my Square account than my Ecwid plan allows?

If you have more products in your Square account than your Ecwid plan allows, we will import just some of the products not to exceed the limits. E.g. your plan with Ecwid allows to have 250 products, but you have 300 products on Square. In this case only 250 products will be imported. You can upgrade to a different plan with Ecwid which allows a higher number of products.

How do I log in to my new Ecwid account that was created when I installed Ecwid from the Square App Marketplace?

You can log in to the Ecwid Control Panel without entering credentials by just clicking the "Launch" button in the app details in the Square dashboard.

When I synchronize products from Square, they show up in my Ecwid account as “disabled”. Why is this?

We do this to ensure that there is an extra step taken to enable a product for sale online. We have found that merchants want this control over what is sold online and what is not. To enable a product please go to your Ecwid Control Panel > Catalog > Products, open the product page and click [Enable].