Aloha POS Oakland

The POS Specialist/Administrator is responsible for the level of effectiveness, efficiencies, and execution of all intelligent technology owned systems in a Melt restaurant. Use your knowledge of Aloha Restaurant POS Software and computer network skills obtained through experience and formal training to provide remote support for the installation and configuration of the Aloha system including the troubleshooting of all other system problems. Installs, configures, troubleshoots, and resolves Aloha system problems remotely. Provides general help desk functional support to include; diagnosing/troubleshooting of all hardware and software issues while documenting resolutions. Stay current with system information, changes and updates. Contribute with system upgrades and software releases and adhere to and enforce Help Desk application software best practices.Installs, configures, troubleshoots, and resolves Aloha system problems remotely. Some on-site installations may be required.Identify the source of operating problems, including hardware and software for personal computer systems, POS, accounting and other business systems; analyze and assess the nature and degree of the problem and implement or recommend corrective action.Troubleshoots and solves network connectivity involving local and wide area networks.Maintain databases, perform menu and price changes within the Aloha POS system.Must know operating characteristics, capabilities, limitations, and service requirements of NCR client/server model, peripheral equipment, and network operating systems.POS systems staging and hardware configurationManage ongoing technology support to the business for all technology provided in the restaurantsResponsible for installation and re-installation of hardware and software for personal computers/workstations. Install and maintain anti-viral software for personal computers and POS workstations.Understand the sales data flow to partnering systems and cross functional departments.Work collaboratively on modifications with Operations to ensure minimal impact to customer service.Adhere to PCI DSS standards and maintain security and protocols in production environmentsAdhere to and enforce Help Desk application software best practicesHelp Desk / Support / SOP DocumentationFollow up with customers to ensure issue has been resolvedProvide Stores Systems SupportAdditional Responsibilities, Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.